The second post of our blog series Why to use high street agents offers property sellers some tips to help ensure their agents take personal ownership of progress and process of their sale.
Richard Tucker, Managing Director of Relocation Agent Network, says:
“In my previous post, I mentioned the importance of paying close attention to the quality of the agent’s service, advice and trust, as well as commission rate. Today, I would like to share my thoughts about the progress of your sales and the process itself.
Traditional agents have evolved hugely, blending technology and good customer service; what can your agent do to give the right balance? It’s worth checking what systems the agent has to allow you, as their customer, to communicate online with them at a time convenient to you. By the same token, you will want to feel that your agent is willing to take personal ownership of the process.
I recommend you discuss sales progression (the agent’s process for ensuring they help manage your sale through to exchange of contracts and completion) with the agent, as sellers often overlook this area and it is where a good agent’s service really comes to the forefront. This may seem far off to you right now, but just as you plan your marketing strategy, you also need to think about what happens next. Who does what? What are your expectations?
Looking even further ahead, it’s also worth thinking about completion and the process for handing over of keys on the moving day
A good estate agent is a useful one-stop-shop in terms of mortgage and insurance advice as well as conveyancing and survey services, so do ask the agent for recommendations on the associated move services. This will take away some of the headache from what is a stressful time.
Thinking of selling?
Rush, Witt & Wilson is a selected member of Relocation Agent Network, they have chosen us as the East Sussex and Kent Local Expert, based on our customer service and a variety of other criteria. Through our Network membership, we are able to offer sellers an additional group of buyers unavailable to other agents in the areas. Visit www.relocation-agent-network.co.uk/how-we-can-help-you.aspx to find out more.